Made to order
Nothing we sell sits in a warehouse. Each piece is printed for one order after it’s placed, so we can’t take returns or exchanges because of the size, the color you picked, or a change of mind. Every apparel page has a size guide in inches and centimeters; please check it before ordering.
If something is wrong
We’ll send a free replacement or give you a full refund, your choice, if your order:
- is misprinted (wrong design, colors, or placement compared with what you ordered),
- has a manufacturing defect,
- was damaged in shipping, or
- isn’t the item or size you ordered.
You don’t need to send anything back.
How to report a problem
- Email hello@cosmiccolor.co within 30 days of delivery.
- Include your order number and a clear photo that shows the problem (and the label, for a wrong item).
- We’ll reply with a replacement or refund. Replacements are made to order, so they take about as long as the original.
What isn’t covered
- Ordering the wrong size, or a size that doesn’t fit as hoped.
- Changing your mind after the order has gone to print.
- Small differences between the colors on your screen and the printed piece. Screens and fabrics show color differently, and printed colors can vary slightly from piece to piece.
- Wear and tear, or damage from not following the care instructions.
- Problems reported more than 30 days after delivery.
- Packages returned because of an incorrect address. See Shipping.
Changing or canceling an order
Email us as soon as possible. We can change or cancel an order until it goes to print, which is usually within a few hours of ordering. Once production starts, we can’t change or cancel it.
Reports and credits
Reports (such as Signature Portrait and The Blend) are delivered digitally in the app. Each report you buy comes with the credit it uses, and memberships include credits. If a report fails to generate or doesn’t match the birth details you entered, tell us and we’ll fix it or return the credit.
Credits you’ve bought but haven’t used can be refunded within 14 days of purchase. Once a credit is used on a report, that purchase is final. Credits that come with a membership can’t be refunded separately.
App memberships
You can cancel a membership at any time. It stays active until the end of the period you’ve paid for and then stops renewing. We don’t give partial refunds for unused time, except where the law requires it. Free months from gift or promotional codes aren’t refundable and have no cash value. Full membership terms are in the Terms.
How refunds are paid
Refunds go back to the original payment method through PayPal. We send them as soon as we approve a claim; how quickly they show up depends on PayPal and your bank or card, usually within 5 to 10 business days.