Where we ship
We ship to addresses in the United States, including Puerto Rico, the US Virgin Islands, Guam, American Samoa, the Northern Mariana Islands, and military APO/FPO/DPO addresses. We don’t ship internationally yet.
Orders to Alaska, Hawaii, the territories and military addresses take longer in transit, often a week or more extra.
What shipping costs
| Orders under $75 | $6.95 flat, per order |
|---|---|
| Orders of $75 or more | Free |
| App members | Free on every order, plus 15% off |
The shipping cost is shown in your cart before you pay. The free-shipping threshold counts item prices before any discount.
How long it takes
Every piece is printed for you after you order, by our print partner. Production usually takes about 5 days, and delivery usually takes about 5 more, so most orders arrive in about 10 days.
These are estimates, based on our print partner’s typical production times and carrier transit times. They aren’t guaranteed: production and carriers can run slower during busy seasons, bad weather, or carrier disruptions, so we don’t promise a delivery date.
Ordering for a birthday or holiday? Order at least two weeks ahead, and earlier in December, when printers and carriers are busiest.
Orders with more than one piece
Different pieces are made at different facilities, so an order with several items may arrive in separate packages on different days. Each package has its own tracking.
Tracking
We email tracking to the address you gave at checkout as soon as each package ships.
If your order is delayed
If we learn we can’t ship your order within the time we told you, we’ll email you with a new estimate. You can then choose to wait or cancel the order for a full refund. If we can’t ship within 30 days of your order and you haven’t agreed to a new date, we’ll cancel and refund you.
Addresses
Please check the address before paying. If you spot a mistake, email hello@cosmiccolor.co right away: we can fix it for free until the order ships.
If a carrier returns a package because the address was wrong or incomplete, or because it went unclaimed, it’s held for 30 days. We can reship it once you’ve confirmed the address and paid for new postage. After 30 days, returned packages can’t be recovered.
Lost or stolen packages
If tracking stops updating for more than a week, email us and we’ll replace the order. If tracking shows the package as delivered but you don’t have it, check with neighbors and your building first, then write to us: we’ll open a claim with the carrier and help however we can. We can’t always replace packages that the carrier confirms as delivered.
Something arrived damaged or misprinted? See Returns & refunds.